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FAQ

Your questions, our answers.

Everything you need to know before booking.

How do I book?
Go to the Booking page, pick your dates, adults and children, and pay online. You get instant confirmation by email.
What's the cancellation policy?
Free cancellation up to 30 days before arrival (full refund). Between 30 and 7 days, 50% refunded. Less than 7 days, non-refundable.
Maximum guests?
4 guests (1 Queen bed + 1 convertible double sofa). Travel cot for baby on request.
Are pets allowed?
Yes, on prior request and free of charge. Specify breed and size when booking.
Is there parking?
Yes, private secure underground parking · 1 spot, free, included in the booking.
How does check-in work?
Fully self check-in: we send the key box code the day before. No need to meet anyone.
How to get to Les Rousses?
Les Rousses are 12 km away. About 15 minutes by car. A seasonal shuttle passes nearby.
Is tourist tax extra?
No, the tourist tax is already included in the displayed nightly price. No surprise at checkout.
Can I arrive late?
Yes, with the secure key box you can arrive at any time after 4 PM.
Mid-stay cleaning?
Available on request (paid). Standard end-of-stay cleaning is included in the €45 fee.